Terms and Conditions
Terms & Conditions Agreement
Effective Date: February 01, 2020
Welcome to SPROUT FZCO
Sprout is a subscription service that provides wholesome ready-to-(h)eat, toddler and kids meals. A team of nutrition scientists, professional chefs develop our menus and recipes. All our ingredients are sourced from the highest quality farmers and purveyors and do not contain any additives or preservatives. All our meals are prepared, cooked and packaged in our commercial kitchen in the heart of Dubai then delivered weekly straight to your door. When your meals arrive, just refrigerate and heat when you’re ready to serve. Stored at 4 degrees celsius our meals are good to eat for one week after the date of production.
Sprout FZCO maintains the http://sprout.ae/ Website (“Site”). These terms and conditions set forth the agreement between you, the subscriber (“you”), and Sprout FZCO (the “Company” “we” or “us”), with respect to your use of this website, including the blog (the “Site”), and our subscription meals service (the “Service” or “Sprout Service”). Please review this Terms and Conditions Agreement (the “Terms”) carefully. If you do not agree to be bound by these Terms, you may not use the Site or Service; conversely, by using the Site or subscribing to our Service, you agree to be bound by these Terms.We reserve the right, at any time and from time-to-time, to update, revise, supplement and/or otherwise modify these Terms. If we amend or supplement these Terms, we will notify you when you next log in to your account with us. Your continued use of the Site and Service following such notice will indicate your acceptance of any such amendments or supplements.
Customers using the website who are Minors /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
We create meals to help you meet the health and nutrition needs of kids during each stage of development. Our meals are created by our nutrition scientist and arrive properly portioned for your kid’s nutritional needs based on Dr. Gregor’s Daily Dozen Nutrition Framework. All packaging includes the full ingredient lists for each meal. Customers may also find the complete nutrition facts on our Site in the Meal Details pages.
Our commercial kitchen(s) will always be peanut free and shellfish free. Our facilities might contain coconut, dairy, eggs, fish, soy and wheat. All our food is made of wholesome ingredients, meaning our food does not contain any processed ingredients and so, all our foods are absolutely free of additives, preservatives, food coloring, trans fats, partially hydrogenated fats or any refined sugars (including high fructose corn syrup). Beyond, as all our meals are plant-based, our foods also do not contain any animal hormones, antibiotics or cholesterol.
The Company does not provide dietary advice or medical advice in connection with the Sprout Site or Service. The material on this site is for information purposes only and does not constitute advice of any kind. We are not engaged in providing professional medical advice via this Site or otherwise. You should not view the information provided on this Site as a substitute for, or to augment in any way professional medical advice, diagnosis or treatment of any kind or nature. You should seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or anything you may think could be a medical condition. You should not disregard the professional medical advice you are given from your physician or other qualified healthcare provider or delay in seeking it because of the material you have read or received on this site or the Company’s Services, or other communications you receive from us. You should always consult with your physician or other healthcare professionals before adopting any dietary advice. The Sprout Service may include ingredients to which your child is allergic. You should always check the complete ingredients list to avoid potential allergic reactions. If you suspect that your child may be allergic or has an allergic reaction or is having some other adverse health event, immediately contact your healthcare provider or call 998 in the event of a medical emergency.
Credit Card Authorization
Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Users are responsible for maintaining the confidentiality of his/her account.
When you subscribe to our Service and select a weekly or monthly meals and/or family sauces options, you authorize us (through our third party payment processor) to charge you, using the credit card information you provide on our payment page, for these options (and any additional items or services you may elect to add) on a weekly or monthly basis. Once the payment is made, the confirmation notice will be sent to the customer via email within 24 hours of receipt of payment. Visa or MasterCard debit and credit cards in AED will be accepted for payment for our service. We are not able to process any other forms of payment. We will not trade with or provide any services to OFAC and sanctioned countries.When you subscribe, we will automatically deduct payments after the Cutoff Date and prior to your shipment day for each Plan week, unless, no later than the Cutoff Date, you use our “pause” feature or you cancel your subscription. Cardholder must retain a copy of transaction records and Merchant policies and rules.
You acknowledge that changes to your weekly or monthly meals and/or family sauces options, cancellation of your subscription, pausing of your subscription or requests to “skip a week” cannot be made after the Cutoff Date for the upcoming week of shipments. Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Each time you log into your account and make selections or changes to your weekly or monthly meals and/or family sauces options, you reaffirm the foregoing authorization for Sprout to charge your credit card for your Plan and any additional items you elect to purchase.
If your package arrives damaged beyond normal shipping wear and tear or the ice pack(s) are melted, please contact us at firstname.lastname@example.org within 24 hours following receipt of your package, and we will determine in our discretion if a replacement package or refund is appropriate based on the information you provide. If you believe that the meal(s) or the food packaging itself has been compromised, DO NOT serve any of the meals from your package and contact us immediately and no later than 24 hours following receipt of your package. Refunds will be done only through the original mode of payment or a credit to your Sprout account ONLY will be issued. Any credits issued to your account may be used to offset the cost of your weekly/monthly plan or to purchase additional meals. All credits issued to a Sprout account must be used within 90 days of the date of issuance.
Promo codes. From time to time, we provide promotional codes that offer new customers a finite amount of money off or a percentage off of their first order. If you wish to redeem a promo code, you must create an account and in so doing, agree to be subject to these Terms and any additional terms that we establish for such promotional code. You will also be required to enter valid credit or debit card information in order to redeem a promo code. Promo codes must be entered into your payment information before the order cutoff date and time of your first order to be valid. Unless otherwise specified, the promo codes must be used on the customer’s first order, cannot be combined with any other promo code or offer (including credit from the Refer A Friend promotion) and cannot be split between multiple orders. Promo codes may not be duplicated, sold or transferred, are not valid for cash and may expire before your use. Sprout determines the value of the promo code. Sprout reserves the right to change or end promo codes, their value and their terms at any time. Sprout owns all rights in and to any promotional code provided to you, and you acknowledge and agree that you have no ownership rights in any form in such codes. You acknowledge and agree that Sprout may limit the number of codes available to you and deactivate or terminate any code at any time in Sprout’s discretion.
Refer A Friend
We offer a Refer A Friend promotion that allows current customers to invite their friends to try Sprout via email and social media. The current customer that invites their friend to try Sprout (the “referrer”) will receive a 50 AED credit towards their next order for each friend who creates a new Sprout account (the “referred user”) and completes at least one order from Sprout.ae. The referred user must have never previously created a Sprout account. The referrer will receive this 50 AED credit only if the referred user created their Sprout account using the original link sent by the referrer. The invitations sent from the referrer to the referred user expire after 90 days. There is no limit to the number of credits or the number of referred users that a referrer can accrue. The referred user cannot combine the referral credit with another promo code. If the referred user applies an additional promo code where the value is greater than the Refer A Friend credit, the greater value will be used for the first order, and the referrer will still receive their referral credit as long as the referred user creates their account through link provided by the referrer. Refer A Friend credits may not be duplicated, sold or transferred and are not redeemable for cash. Sprout reserves the right to withhold or deduct Refer A Friend credits in the event that Sprout determines or reasonably believes that the receipt of the Refer A Friend credit was in error, fraudulent, illegal or in violation of these Terms and any other applicable terms.
Sprout reserves the right to adjust prices in its sole discretion, provided however that any price adjustments will be shown on the order subscription page of the Site at least six (6) days prior to such change becoming effective. Your order confirmation will reflect price changes applicable to your order. You are responsible for checking your order confirmations. Any applicable taxes, shipping, recycling fees or other fees are in addition to the Plan charges. Once we have provided notice through your account of a price change, your continued use of the Service constitutes your authorization of such price change and your agreement to pay those charges.
Our foods are made from scratch and always to order. We ship our meals cold. They will arrive ready-to-eat or heat. We offer cuisines that span the world, continually expanding your child’s palate. We are committed to sourcing and producing the highest quality products, which start with using the best, freshest ingredients; vegetables and produce that are local, fresh, in-season and whenever possible organic, ancient or heirloom. Our kitchen meets FDA standards, and our culinary team chefs are PIC certified and adhere to HACCP compliant culinary processes.
Given the nature of our Service and our quality requirements, the specific food items you select are always subject to availability. If selected foods or ingredients become unavailable as the result of market conditions beyond our reasonable control, we reserve the right to substitute menu items and or ingredients of comparable quality and nutritional content.
From time to time, a known scarcity of a particular food may cause us to limit the number of items containing that particular food that any individual subscriber can order, to help ensure some availability of that item for more subscribers. We reserve the right to impose these limits in our sole discretion. We are not responsible for unavailability of product due to popular demand.
DELIVERY AND RISK OF LOSS
Risk of Loss
Title to the food products shipped to you passes at the time of delivery to the address as listed on your account. As these products are perishable, we cannot guarantee the condition of the food products if the delivery is delayed, has to be re-routed or is held for pick-up beyond the scheduled delivery date and time.
Delivery & Timing
We currently deliver across the UAE. We use a third-party provider for the delivery service. There is a delivery fee of 25 AED for the weekly orders and 100 AED for the monthly packages.
We have verified through our testing initiatives that our packaging will keep your order fresh and cool for at least 8 hours from the time it leaves our facility. Shipments are scheduled to be delivered to customers across the UAE on the specified delivery date of your order, subject to impediments beyond our reasonable control. It is your responsibility to receive and inspect the shipment when it arrives to confirm that it arrived in good condition.If your delivery arrives not cooled, or the package is damaged, then immediately contact us at email@example.com, within 24hrs, BEFORE consuming the food. We will determine, at our discretion, if a replacement package or refund is appropriate.
In the event that delivery is delayed as the result of weather or other impediments beyond our reasonable control, we may have to reschedule and/or cancel specified delivery dates. If we cannot reasonably make your delivery at or before the scheduled date/time, we may, in our sole discretion, offer you a credit or refund instead. If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door or in a package room. You will be able to provide additional delivery instructions when you subscribe to our Service, such as requesting that your delivery be left with a doorman or neighbor. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. The delivery address that you provide when you subscribe to our Service will be your default address for shipments. The Company will deliver your shipment to an alternative address upon request as long as (1) the request is made prior to the Cutoff Date and (2) the alternative address is within a geographic area where we provide our Service. The Company will continue to ship deliveries to the alternative address provided until you notify us otherwise. You are solely responsible for providing the correct delivery address for shipments. The Company will not offer any refunds or credits and takes no responsibility for refused, returned, misaddressed or lost packages due to inadequate delivery instructions or your failure to select the correct delivery address.
The Site Material is proprietary to Sprout. Sprout authorizes you to view and download a single copy of the Site Material for your personal use. Unauthorized use of the Site Material is a violation of the Company’s rights under copyright, trademark and other laws. You may not sell or modify our Site Material or reproduce, display, distribute or otherwise use the Site Material in any way for any public or commercial purpose. Use of the Site Material on any other web site is prohibited.
The name Sprout and our logos included in the site material are, unless otherwise noted, trademarks owned by or licensed to Sprout FZCO. From time to time, we may reference trademarks owned and used by third parties for the purpose of referring to the goods or services of such third party. Any such marks are clearly noted, and we make no claim to ownership of those marks. By way of example, Facebook® is a registered trademark of Facebook, Inc., and Twitter ® is a registered trademark of Twitter, Inc.
We welcome your comments on our site, products and service. However, you acknowledge that if you send us creative suggestions, ideas, notes, drawings, concepts, inventions or other information, (collectively, the “Submissions”) the Submissions shall be deemed and shall remain Sprout’s property. By submission of any Submissions to us, you assign to us and we shall exclusively own all now known or hereafter existing rights to such Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the submissions for any purpose whatsoever, commercial or otherwise, without compensation to you.
As a user of this Site, you are responsible for your own communications and are responsible for the consequences of their posting. Therefore, do not do any of the following things: (1) transmit to us material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; (2) send material that reveals trade secrets, unless you own them or have the permission of the owner; (3) send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; (4) send material that is obscene, defamatory, threatening, harassing, abusive, hateful or embarrassing to another user or any other person or entity; (5) send sexually-explicit images; (6) send advertisements or solicitations of business; (7) send chain letters or pyramid schemes; or (8) impersonate another person. We reserve the right to expel users and prevent their further access to this Site for violating these terms or the law and reserve the right to remove any posts from this Site. The violation of any of the terms and conditions set forth in these Terms may result in termination of your subscription and prohibited access to the Site.
SPROUT DOES NOT WARRANT THAT THE SITE WILL OPERATE ERROR-FREE OR THAT THE SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. THIS WEB SITE AND ITS MATERIAL ARE PROVIDED ON AN “AS IS” BASIS. SPROUT, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. ALTHOUGH SPROUT STRIVES TO PROVIDE THOROUGH AND ACCURATE MATERIALS ON ITS SITE, WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS AND LINKS.
Limitation of Liability/Disclaimer of Consequential Damages
YOU ACKNOWLEDGE AND AGREE THAT SPROUT’S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM YOUR USE OF THIS SITE OR OUR SERVICE WILL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. IN NO EVENT SHALL SPROUT, ITS AFFILIATES OR ANY THIRD PARTIES MENTIONED ON THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THIS SITE OR SITES LINKED TO THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SPROUT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
This Site contains links to web sites owned by third parties. These links are provided solely as a convenience to you and are not an endorsement by Sprout of the contents on those other sites. Sprout is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If you decide to visit any third-party sites using links from this Site, you do so at your own risk.
By using this Site, you agree to defend, indemnify and hold harmless Sprout, its officers, directors, employees and agents, from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that Sprout may become obligated to pay arising or resulting from your use of the Site Material or your breach of these Terms. Sprout reserves the right to assume or participate, at your expense, in the investigation, settlement and defense of any such action or claim.
This Site originates from the United Arab Emirates. Sprout does not claim that the Site Materials on this Site are appropriate or may be used outside of the United Arab Emirates. Access to the Site Materials may not be legal by certain persons or in certain countries. If you access the Site from outside of the United Arab Emirates, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E. If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere in our Site, these Terms constitute the entire agreement between you and Sprout with respect to your use of this Site and our Service.