If your package arrives damaged beyond normal shipping wear and tear or the food arrives not cooled, please contact us at info@sprout.ae within 24 hours following the receipt of your package, and we will determine at our discretion if a replacement package or refund is appropriate based on the information you provide. If you believe that the meal(s) or the food packaging itself has been compromised, DO NOT serve any of the meals from your package and contact us immediately and no later than 24 hours following receipt of your package. Refunds will be done only through the original mode of payment, or a credit to your Sprout Account will be issued. Any credits issued to your account may be used to offset the cost of your weekly plan or to purchase additional meals. All credits issued to a Sprout account must be used within 90 days of the date of issuance.